Cascades Casino Responsible Gaming Policy

1. Overview

Cascades Casino, operated by Gateway Casinos & Entertainment Limited, maintains a responsible gaming framework applicable to all Cascades Casino properties in Canada. This document sets out the policies, procedures, and support mechanisms intended to promote responsible gambling conduct and to assist individuals who may be experiencing gambling-related harm.

This policy applies to all guests and patrons at Cascades Casino locations, including Cascades Casino Langley (British Columbia) and Cascades Casino North Bay (Ontario). All properties operate in accordance with applicable provincial gaming regulations and responsible gambling requirements.

2. Regulatory Framework

Cascades Casino properties operate under provincial oversight:

• British Columbia properties are regulated by the British Columbia Lottery Corporation (BCLC) and participate in the BCLC GameSense responsible gambling program.
• Ontario properties, including Cascades Casino North Bay, operate under the authority of the Alcohol and Gaming Commission of Ontario (AGCO) and comply with Ontario-wide responsible gambling requirements for land-based casino facilities.

All Gateway Casinos properties in British Columbia and Ontario, including Cascades Casino locations, hold RG Check accreditation, which is an independent responsible gambling certification standard used in the Canadian gaming industry.

3. Minimum Age Requirement

Entry to Cascades Casino premises and participation in any gaming activity is restricted to individuals who are 19 years of age or older. This requirement applies at all Cascades Casino locations in British Columbia and Ontario, in line with applicable provincial law.

Cascades Casino reserves the right to request valid government-issued identification from any individual seeking entry to the gaming floor. Individuals who are unable to provide satisfactory proof of age will be denied entry. This requirement is not subject to exception and applies regardless of the purpose of the visit.

4. Self-Exclusion Program

Cascades Casino supports and facilitates access to provincial self-exclusion programs. Self-exclusion is a voluntary process through which an individual formally requests to be prohibited from entering casino facilities and participating in gaming activities.

4.1 Program Scope

Self-exclusion agreements entered through provincial programs apply to facilities operating slot machines and table games in British Columbia, Alberta, and Ontario, as well as to internet gambling sites regulated in British Columbia and Ontario.

4.2 Duration

Self-exclusion terms are available for a minimum period of three months and may extend to an indefinite duration, depending on the individual’s selection and the applicable provincial program terms.

4.3 Procedure

Individuals wishing to initiate self-exclusion may contact Cascades Casino staff at any property location or access the relevant provincial self-exclusion program through the following channels:

• British Columbia: British Columbia Responsible Gambling Program resources, accessible through BCLC GameSense advisors on-site at BC properties.
• Ontario: Ontario self-exclusion program administered under AGCO oversight, accessible through casino staff or provincial program contacts.

Once a self-exclusion agreement is in effect, the individual is prohibited from entering Cascades Casino gaming areas. Cascades Casino takes reasonable steps to enforce self-exclusion agreements, including identification checks and staff training.

5. Betting Limits

Cascades Casino provides patrons with the option to set personal betting limits as a responsible gambling tool. Betting limits are intended to assist individuals in managing gaming expenditure within self-defined boundaries.

Patrons wishing to establish or modify betting limits should contact casino staff at the relevant property. Staff are trained to assist with this process and to direct patrons to additional support resources where appropriate.

6. On-Site Support Resources

Cascades Casino properties provide access to responsible gambling support resources on-site. In British Columbia, BCLC GameSense advisors are available at casino locations to provide information, support, and referrals to external services.

Patrons may approach any Cascades Casino staff member to request information about responsible gambling resources, self-exclusion procedures, or referrals to external support organisations.

7. 24/7 Help Lines

Gateway Casinos & Entertainment maintains a responsible gaming information page at gatewaycasinos.com/responsiblegambling, which lists 24/7 help lines for British Columbia, Alberta, and Ontario. These help lines are operated independently of Cascades Casino and provide confidential support to individuals affected by problem gambling.

Patrons may contact these services at any time, without any requirement to notify Cascades Casino.

8. Staff Obligations

All Cascades Casino staff receive training in responsible gambling practices and are required to:

• Enforce minimum age requirements at all entry points and gaming areas.
• Respond to patron requests for responsible gambling information and referrals.
• Support the administration of self-exclusion agreements.
• Report concerns regarding patron welfare to supervisory staff in accordance with internal procedures.

Staff are not authorised to provide personal financial advice or to make determinations regarding individual gambling behaviour beyond the scope of their training and the procedures set out in this policy.

9. Contact Information

Patrons with questions regarding this policy or responsible gambling procedures may contact Cascades Casino properties directly:

• Cascades Casino Langley

  • Phone: 604-530-2211
  • Email: Not published

• Cascades Casino North Bay

  • Phone: 705-840-7702
  • Email: [email protected]

For general responsible gambling information and provincial help line details, visit gatewaycasinos.com/responsiblegambling.

10. Policy Updates

This policy may be revised to reflect changes to applicable provincial regulations, RG Check accreditation requirements, or internal Gateway Casinos & Entertainment standards. Patrons are advised to consult current policy documentation available at Cascades Casino properties or through official Gateway Casinos communication channels.